Customer Complaints and Patient Satisfaction

I barely had time to awe my captive audience of seniors before a nurse popped out to direct me to the recovery room.

"This is good. Under an hour. Well under an hour."

Kev came in, walking steadily on his own and looking for some snacks. I am amazed. He had an "I'm hungry" headache and he wanted to go to El Rodeo for fajitas before we headed for home.

Dr. Francis stopped in to confirm that the plumbing should hold up another 6 months. There was/is scar constriction but he thinks this was as bad as it will get. Recheck in 6 months to be sure. We talked a little about some of the battlefields of medicine these days; things like caring for patients versus the more anonymous customer mentality. It's an analogy Kevin and I can relate to after feeling like he had a barcode on his butt and was cha-chinged! through a cash register in Cincinnati.

So we are celebrating the unexpectedly good news. Even better, the 6 month recheck will be booked as Kevin's had-cancer-has-to-be-checked-yearly colonoscopy, sparing him a fourth prep and exam in this calendar year. Having the troops back off on the invasion is always a good thing in Kev's eyes.